questions & salon policy

services

  • We do not remove hard gel, powder, or acrylic soak-off from other salons. These products require machine filing, which can potentially damage and thin natural nails. At Mellow Bar, we prioritize the health of your nails through careful steps and the use of healthy products.

  • Yes, but please bring your own top coat and base coat. Our regular polish has a unique formula, and combining it with other products may not deliver ideal outcomes and could potentially contaminate our products.

  • Don't hesitate to communicate with the technician or ask salon assistants for help on-site. We'll do our best to address your concerns.

  • The Cocktail Menu and Atelier Menu are what we call our nail art design look books.

    The Cocktail Menu is a collection of nail art designs that we update seasonally, featuring designs by our team.

    The Atelier Menu, available only in our Greenwich Village location, consists of more intricate designs crafted by our top nail artists. Clients selecting the Atelier Menu are guaranteed appointments with our top artists, and this menu is updated whenever new designs are available, independent of the season.

policy

  • In your confirmation email find “Manage Appointment”. You will be led to a new page where you can find “Modify” next to your appointment details. After clicking on “Modify” you will be given choices with “cancel”.

    To cancel an appointment within the 24 hours before your appointment time, please contact customer service for help.

  • ​Cancellation and rescheduling within 24 hours of the appointment is considered a Late Cancellation. A charge equivalent to 50% of the client’s service fee will be posted as a Late Cancellation Fee, which can be issued as Store Credit. Store Credit can be redeemed by booking a new appointment that is within the next 7 days.

    If our team has not received a response to our ETA text, or a message from Client notifying us of possible Lateness, or Cancellation before or past the grace period, it will be considered as a No Show. There will be a non-refundable full charge of the service booked. We recommend that clients contact our Customer Service team if there seems to be a miscommunication that has occurred.

  • Appointments will only be kept only 10 Mins after the Client’s set time of arrival. We recommend that a Client contact us at least 30 Mins ahead if they will be more than 10 Mins late so that we can try our best to accommodate their appointment. Failure to notify us at least 30 mins ahead will cause a cancellation of the appointment with charge. That charge will be issued as a store credit which can be redeemed on a new appointment that is within the next 7 days.

  • All services are not refundable once the service is completed. We encourage clients to contact customer service if they have feedback or an inquiry about the service received. Store credits will be issued based on a Client's situation and circumstance.

  • Send us a picture of the nails to our customer service team as soon as the chipping happens and we always offer free fix within 4 DAYS for regular polish and free fix within 7 DAYS for regular gel and Japanese gel polish.

  • Mellow Bar uses third party booking system. To learn more about system’s policy visit: https://www.joinblvd.com/legal/customer-privacy-policy

mellow bar membership

  • • 10% off all services, excluding massage, nail design add-on services and gratuity

    • 10% off all retail (Excludes gift cards)

    • 10% off Japanese-style Foot Care

  • Mellow Bar will notify you via email 3 times a year about sign-up opportunities. Additionally, you can complete the intake form on our website.

  • Mellow Bar membership annual fee is $99 and will be automatically charged every year. Please note that annual membership payment is non-refundable.

  • No, Mellow Bar membership can only be used by the membership account holder and may not be shared.

  • Each member can freeze up their membership up to two months per calendar year, in one-month increments. We cannot freeze for partial months. If you’d like to freeze your membership for longer, you’ll need to cancel and re-start when you are ready. Please note that if you cancel your membership and restart a new one, we cannot guarantee your original membership pricing.

    *In the case of pregnancy, military deployment, or if a medical accommodation is needed, please contact us for alternative options.

  • A 30 day written notice before your next scheduled payment is required to cancel an annual membership plan. No refunds will be issued after annual membership due has been charged or paid in full.

    *The written request can be in email and send to hello@mellow-bar.com or text message form to (908) 731-0389.

  • Failure of payment will cause your Membership to be temporarily disabled until we receive an updated payment method. During the disabled period we are unable to offer member discounts. Any services booked during the disabled period will be charged as non-member price.

    If Mellow Bar does not receive a valid updated payment method in 7 days, your membership will be automatically discontinued. You will need to join the waitlist in order to activate a new membership.

    All failed payments including late cancellation fee, no-show cancellation fee, membership fee will cause a temporary freeze on the account. No appointments can be booked until a new valid payment method is provided​.

  • Mellow Bar’s late cancellation policy still complies, but your first cancellation in a 30 day period, will be applied as store credit with no time limit for you to use. Each subsequent late cancellation fee will be charged as normal.

    *In case of No Show, Mellow Bar No Show Policy still complies, no exception will be made