questions &
salon policy

Services
Policy
Membership

services

  • We do not remove hard gel, powder, or acrylic soak-off from other salons. These products require machine filing, which can potentially damage and thin natural nails. At Mellow Bar, we prioritize the health of your nails through careful steps and the use of healthy products.

  • Clients are welcome to inquire about add-on services, such as designs, sculpting, or pedicure treatments, when they arrive. However, add-on inquiries are not guaranteed as we are by-appointments only. We will do our best to accommodate your request, time permitting.

    If you’re considering an add-on, we recommend reaching out to customer service in advance so we can ensure we have enough time to accommodate your needs.

  • The Cocktail Menu is a collection of nail art designs that we update monthly, featuring designs by our team.

  • Our Art Director is a lead nail artist who is deeply aligned with Mellow Bar’s healthy nail care approach, with a strong focus on technique, structure, and creative direction, offering a more personalized and artist-led experience.

    They also offer Omakase Design services, where clients can share a general idea, mood, or aesthetic references and allow the Art Director full creative control over the final design.

    Booking with an Art Director is a good fit for:

    • Uneven nail shapes

    • Weak or damaged nails

    • Clients who are interested in more detailed or customized sets

    • Structured or technique-focused services

    • Clients who prefer a more tailored or creative-led experience

  • Our Atelier Artists specialize in Japanese gel services with a strong focus on clean technique and detailed design work. They are highly skilled in precise application, structured finishes, and consistent results, with a focus on executing designs beautifully and efficiently. This level is ideal for clients who want high-quality Japanese gel design services with strong attention to detail, but without a fully customized or creative-led process.

    They are best for:

    • Japanese gel manicures

    • Detailed nail art

    • Clean, structured application

    • Reliable, consistent design execution

  • A Mellow Specialist is a senior technician with years of experience at Mellow Bar, deeply embodying our approach to healthy nail care.

    They focus on delivering consistent, high-quality essential services, with particular attention to clean technique, thoughtful cuticle care, and long-lasting results. Their work is refined, detail-oriented, and centered on maintaining the natural health of the nails.

    This role is best suited for clients who value:

    • Reliable, well-executed essential care

    • High-quality single color applications

    • Precise and gentle cuticle work

    • Building a long-term relationship with their technician

    Rather than focusing on complex designs, Mellow Specialists prioritize fundamentals done exceptionally well, creating a comfortable and dependable experience each visit.

  • Our Japanese Gel offers a combination of strength and flexibility, elevating it beyond the regular gel offerings on the market. At Mellow Bar, we've carefully selected Japanese Gel products for you.

    There are various Japanese Gel brands in the market with different ingredients and functionalities. The Japanese Gel Mellow Bar carries are non-toxic, vegan and gentle. Our base coat is breathable so it helps to keep your nails healthy and reduce dryness. Our product also can bend with your natural nails, providing enhanced protection to prevent splitting.

  • Unfortunately, we do not offer polish/color change services.

    At Mellow Bar, we focus on providing high-quality hand and foot care that go beyond a simple polish application. Our services include nail care, shaping, and polish or gel applications to ensure your nails look and feel their best.

  • Clients are welcome to bring their own polish with base and top coats for regular Dazzle Dry appointments.

    However, we do not allow outside gel products. This policy ensures we maintain a controlled environment, guaranteeing consistency, safety, and the best possible results for all clients.

    We’ve carefully selected our products to meet high standards, and using outside products could risk contamination or affect the outcome of your service.

  • We do not accept fixes or refills from other salons. To ensure the best results and quality of service, we offer clients to start fresh with a full set using our products and techniques.

  • To ensure the health and safety of all our clients and staff, we kindly ask that you let us know if you are currently experiencing any of the following nail or skin conditions:

    • Discoloration on nails such as Green, Black or Gray areas

    • Mold or fungal growth on the nails

    • Nail splitting or severe damage

    • Signs of bacterial infection (e.g., redness, swelling)

    • Inflammation on or around the nail bed or surrounding skin

    If you are experiencing any of the above, Mellow Bar is unable to provide nail services without a doctor’s clearance. This policy helps us maintain a safe and hygienic environment for everyone.

  • At Mellow Bar, we work with a curated selection of high-quality, non-toxic gel systems — including a signature line used exclusively in our services, as well as trusted brands like Leafgel.

    Our products are chosen for their performance, safety, and ability to support long-term nail health.

  • Sculpting is an extra layer of gel before the color that helps to create a smooth and perfect looking nail surface. It’s not nail extension.

    We offer two types of sculpting:

    • Natural Nail Sculpting (No Refill): A thin layer of non-toxic gel is applied to create natural-looking shapes for flat or uneven nails. It’s ideal for short nails with ridges or bumps, but it’s not refillable and needs to be soaked off each time.

    • Full Nail Sculpting/Refill: This involves a thicker layer of gel to create a perfect nail surfaces with peaks, making it suitable for longer nails. It can be refilled 2-3 times, after which it needs to be soaked off. The refill process leaves a thin layer of gel on nail to avoid soak-off.

policy

  • In your confirmation email find “Manage Appointment”. You will be led to a new page where you can find “Modify” next to your appointment details. After clicking on “Modify” you will be given choices with “cancel”.

    To cancel an appointment within the 24 hours before your appointment time, please contact customer service for help.

  • We require at least 24 hours' notice for cancellations or rescheduling. If you cancel or reschedule within 24 hours of your appointment, a Late Cancellation Fee of 50% of your service fee will be charged. This fee can be issued as store credit, which can be used toward a new appointment within 7 days.

    If we do not receive a response to our ETA text or any communication from you regarding lateness or cancellation before or after the grace period, the appointment will be considered a No Show, and a non-refundable full charge for the service booked will apply.

    For any issues or miscommunications, please reach out to our Customer Service team by texting (908) 731-0389 or calling (833) 812-8882.

  • If our team has not received a response to our ETA text, or a message from Client notifying us of possible Lateness, or Cancellation before or past the grace period, it will be considered as a No Show. There will be a non-refundable full charge of the service booked. We recommend that clients contact our Customer Service team if there seems to be a miscommunication that has occurred.

  • Appointments will only be kept only 10 Mins after the Client’s set time of arrival. We recommend that a Client contact us at least 30 Mins ahead if they will be more than 10 Mins late so that we can try our best to accommodate their appointment. Failure to notify us at least 30 mins ahead will cause a cancellation of the appointment with charge. That charge will be issued as a store credit which can be redeemed on a new appointment that is within the next 7 days.

  • A credit card on file is required by our booking system to secure your appointment at Mellow Bar.

    You can add your card details by creating an account and booking through our website and booking system. Alternatively, you’re welcome to reach out to our customer service team, and we can securely take your card details over the phone.

  • All services are not refundable once the service is completed. We encourage clients to contact customer service if they have feedback or an inquiry about the service received. Store credits will be issued based on a Client's situation and circumstance.

  • Send us a picture of the nails to our customer service team as soon as the chipping happens and we always offer free fix within 4 DAYS for regular polish and free fix within 7 DAYS for regular gel and Japanese gel polish.

    Please be aware that we don't provide free fixes for chrome powder designs due to its unique texture and lifespan.

  • Mellow Bar uses third party booking system. To learn more about system’s policy visit: https://www.joinblvd.com/legal/customer-privacy-policy

  • We do not hold appointments at Mellow Bar.

    To book an appointment, create an account with our booking system. Once your appointment is confirmed, you’ll receive a confirmation email.

  • By booking with us, you automatically sign up for our email marketing. You’ll receive updates, promotions, and news from Mellow Bar. If you'd like to unsubscribe at any time, you can easily opt out through the link provided in our emails.

  • Please contact us directly before filing a dispute with your bank or credit card company. We are always happy to review concerns and work toward a resolution. Filing a chargeback without first contacting us may result in us declining future appointments.

mellow bar membership

  • ⁕ 1 JP Gel Manicure per month
    ‍ ‍ (or equivalent $70 credit)

    ⁕ Unlimited free soak-off

    ⁕ $10 Off refill services

    ⁕ 1 free birthday pedicure per year

    ⁕ 10% off gift cards $150+

    ⁕ 15% off retail partner brands

  • You can sign up for a Mellow Bar membership HERE!

    You can also contact our customer service at any time for assistance with signing up.

  • Mellow Bar membership monthly fee is $80 and will be automatically charged every month.

    Please note that the monthly membership payment is non-refundable.

  • It’s easy! You can book your manicure just like any other appointment, either through the booking portal on our website at mellow-bar.com, or by contacting us directly. Your free monthly manicure will be automatically applied at checkout, so there’s nothing extra you need to do.

    Our membership is also fully cashless, making checkout quick and effortless. Your preferred payment card will be securely stored on file, and your service will be processed automatically — no need to take out your wallet or handle payment after each visit. Just relax and enjoy your Mellow moment. 💅✨

    Contact Us

    💬 Text: (908) 731-0389

    📧 Email: hello@mellow-bar.com

  • You can use your $70 Japanese Gel Manicure voucher for appointments with Art Directors, Atelier Artists, or Mellow Specialists; Just pay the difference when you book or check out!

  • You can use your $70 Japanese Gel Manicure voucher for appointments with designs or a full set of extensions; Just pay the difference when you book or check out!

  • Members can get unlimited free gel soak-offs, for both hands and feet. It includes soak-offs from our salon as well as from other salons.

  • Membership includes $10 off refills for Full Sculpting and Japanese Gel Nail Form Extensions. When you need to refresh your sculpting or extensions, the free soak-off will apply.

  • Memberships cannot be frozen or paused.
    Because unused complimentary manicure vouchers now roll over for up to three months, freezing is no longer necessary for short-term travel or schedule changes.

    If you anticipate being unable to visit for a longer period, we recommend canceling your membership with advance notice.

  • A 30-day notice is required before your next scheduled payment to cancel your membership plan. No refunds will be issued after the monthly membership due has been charged or paid in full, and any unused vouchers will expire once your membership expires.

    There are two ways to cancel your membership:

    If a cancellation request is submitted after a billing date and before the next scheduled billing date, the upcoming scheduled membership payment will still be processed. Your membership will remain active through that billing cycle and will terminate thirty (30) days after the upcoming scheduled payment date.

    During the notice period, all membership benefits will remain available. Any unused vouchers or membership credits must be redeemed before the membership termination date and will expire upon cancellation. Unused vouchers and credits are non-transferable, non-refundable, and do not roll over after the membership ends.

  • Yes! Starting January 1st, 2026, unused complimentary manicure vouchers roll over for up to three (3) months.
    You’ll receive one free manicure voucher per billing month and may hold a maximum of three unused vouchers at any time. When a fourth month begins, the oldest unused voucher will expire.

    Vouchers have no cash value, are non-transferable, and expire upon membership cancellation.

  • If you cancel or reschedule within 24 hours of your appointment, the late cancellation fee of 50% of your original service price will still apply, and this amount will be added to your profile as credit. However, your credit will not expire; you can use it toward add-ons or for a second manicure within the same 30-day period.

    If you don’t show up for your appointment without notice, no additional fee will be charged, but you’ll forfeit your complimentary monthly manicure for that billing period.

  • Members receive 10% off gift card purchases of $150 or more. To purchase a digital gift card, please contact our customer support team or use this form.

    Physical gift cards with the discount are also available for purchase in-salon.

  • Book a Dazzle Dry pedicure with R/CUBED Footcare Treatment add-on during your birthday month, and let us know that it’s your birthday at the front desk!

    Please note that our complimentary birthday pedicure is not available with our Top Nail Artists.

    You can only redeem your free birthday pedicure during your birthday month, so don’t forget to come in for a visit!

  • Memberships are designed just for you, so they can’t be shared or transferred. But if you’d love to treat someone, we always welcome gift cards (10% off when you buy $150 or more) or booking an additional service for a friend! (full service price will apply)

  • Free soak-offs are just for you, our valued member! Guests will still be charged the regular soak-off prices, and they won’t be able to use your member discounts on products or services.

  • Failure of payment will cause your Membership to be temporarily disabled until we receive an updated payment method. During the disabled period we are unable to offer member discounts. Any services booked during the disabled period will be charged as non-member price.

    If Mellow Bar does not receive a valid updated payment method in 7 days, your membership will be automatically discontinued. You will need to join the waitlist in order to activate a new membership.

    All failed payments including late cancellation fee, no-show cancellation fee, membership fee will cause a temporary freeze on the account. No appointments can be booked until a new valid payment method is provided​.

  • Your membership renews automatically on the same date you originally signed up. For example, if you joined on the 10th, your monthly billing will recur on the 10th of each month.

    You can view or update your billing information anytime through your Boulevard account, or by contacting us directly at hello@mellow-bar.com

  • You can find the membership terms and conditions HERE!