Membership Terms & Conditions

By enrolling in the Mellow Bar Membership program, you agree to the following terms:

  1. Membership Fee & Billing

    • The membership fee is $80 per month, charged automatically to your preferred payment method on your renewal date, which will be the same date you originally signed up.

    • Membership fees are non-refundable once charged.

  2. Included Services

    • Each month, members receive a voucher for 1 Japanese Gel Manicure (or equivalent credit of $70) added to their profile, which will last 30 days.

    • The included manicure will not be automatically carried over or accumulated to the following month.

    • Members also receive free unlimited soak-offs, 1 free birthday pedicure per year (must be an active member during your birthday month), 10% off gift cards ($150+), and 15% off retail partner brands.

      *Services are subject to availability, particularly for Top Nail Artists or high-demand dates.

      *For purchase of discounted gift cards, please reach out to Mellow Bar Customer Service team:

      • Call: 833-812-8882

      • Text: 908-731-0389

      • Email: hello@mellow-bar.com

  3. Appointment Cancellations & No-Shows

    • If a member cancels or reschedules an appointment within 24 hours of the scheduled time, a late cancellation fee equal to 50% of the original service price will apply. This fee will be added to the member’s profile as a credit, which does not expire and may be used toward product purchases, service add-ons, or a second manicure within the same 30-day period.

    • If a member fails to show up for an appointment without providing notice, no additional fee will be charged; however, the member will forfeit the complimentary monthly manicure for that billing period.

  4. Service Checkout

    • Members must “check out” at the front desk after each service, including in the case of fully complimentary services.

  5. Gratuity

    • Gratuities are not included in the membership and are based on the full service price, not the discounted membership rate. Our front desk associates will let you know of the full service price at checkout.

  6. Top Nail Artists

    • Clients who book a Japanese Gel Manicure (Pure Solid) with Top Nail Artists will be charged a $3 difference fee per service.

  7. Cancellations & Changes

    • To cancel your membership, a request must be submitted at least 30 days before your next scheduled payment date.

    • Cancellations can be completed by:

    • No refunds or partial credits will be issued after the membership payment has been processed.

  8. Freezing Membership

    • Memberships may be paused for absences longer than three months.
      Requests must be submitted 30 days in advance via email or text to the contacts above.

    • For absences that are less than three months, please refer to section: 7. Cancellations & Changes

  9. Missed or Late Payments

    • If a payment cannot be processed, Mellow Bar reserves the right to suspend or cancel the membership until the payment issue is resolved.

  10. Termination by Mellow Bar

    • Mellow Bar reserves the right to suspend or terminate a membership at its discretion, including but not limited to cases of nonpayment, violation of policies, or inappropriate conduct.

  11. Modifications to the Membership

    • Mellow Bar reserves the right to modify or discontinue the membership program or its terms at any time. Members will be notified in advance of any significant changes.

  12. Non-Transferable

    • Membership benefits are non-transferable and may only be used by the registered member.