Salon Policy 

About Nail Appointment (Please find salon policy for lashes under our Eyelashes page):

  • Please Note your appointment will be kept only 10 mins after your appointment time. Please contact us to reschedule if you think you will be more than 10 mins late 30 min ahead. We will try our best to coordinate with your time.

  • 50% of your service fee will be charged on late cancellation. Our cancellation window is 24 hours before appointment time. Late rescheduling is also considered to be a late cancellation. Please contact us if you can reschedule your appointment to anytime with in 5 days. We will redeem your cancellation fee as store credits. 

  • For services require deposit, please note deposit is not refundable if you want to cancel your appointment.  

  • All services can not be refunded. However, we will offer store credits based on the situations.

  • Because we are appointment only, we are unable to see you earlier than your appointment time. Please contact our customer service, if you want to come in early for your appointment.

About Services:

  • We do not take hard gel, powder and acrylic soak off from other salons. Different products deliver different outcomes. Soak off time and difficulties are unknown for us

  • If you'd like to use your own polish, please bring your top coat and base coat. As our regular polish is different than other regular polishes in the market, using different products together won't be able to deliver the ideal outcomes and will potentially contaminated our products. 

  •  If you'd like to add services with your booked appointment but you do not see availability while you book your appointment, please leave a note for us before you check out your appointment. We will reach out to you to let you know if we have availability for extra services.

  • Our technicians are trained to perform manicure and pedicure with Mellow Bar style process. If you do not wish to file, buff or cutting your nails by our technicians, we won't be able to offer free fix if chipping happens after your appointment. 

About Quality:

  • How long does regular polish and gel polish last?

As everyone's nail conditions are different, The duration of polish varies.Baes on our clients feedback, most of the time regular polishes can last 5 to 14 days. Regular gel can last 1.5-3 weeks.The duration of Japanese gel can be 2-4 weeks.

  •  Why gel chipped and lifted?

A lot of reasons can cause polish chipped and lifted. We offer free fix with in 4 days for regular polish and free fix within 1 week for regular gel and Japanese gel polish.